A plain-language explanation of how information is handled when you use KBI websites, booking tools, tracking, communications, and repair services.
Updated 14 October 2026 · United Arab Emirates
We use data for the service, security, legal obligations, and choices you approve.
Only personnel and providers who need information for their role should receive it.
We do not sell personal information to advertisers or data brokers.
If you choose Analytics and ad measurement, we retain the Google advertising click identifier and campaign identifiers in your browser for up to 30 days, and link them to an anonymous WhatsApp enquiry reference or booking reference. Opening WhatsApp does not confirm that a message was sent, a request was accepted, or a sale occurred. Authorized KBI staff confirm actual outcomes from your conversation or final invoice. Confirmed outcomes may be shared with Google Ads as click identifier, outcome time, actual sale value in AED and an opaque order reference; names, phone numbers, emails and invoice references are not included in this import. Advertising personalization remains disabled. Refusing optional measurement does not prevent booking or contact. You can stop future browser collection in Cookie preferences and contact KBI to withdraw processing of a previously linked request. Ad attribution and conversion export use a maximum 90-day reporting window; request and invoice records have separate operational retention requirements.
KBI Services, operated by KBI GLOBAL TECHNOLOGIES, is responsible for the personal information described in this policy. The current contact details are listed below and on our Contact page.
We may collect your name, phone and WhatsApp number, service address, selected location, device type, brand, model, reported fault, booking preferences, communications, quotation and payment records, warranty details, service photos, signatures, and order-status history. For KBI Technician users, this may also include identity or trade documents submitted for approval, profile and vehicle details, service skills and areas, device and push-notification tokens, and precise GPS coordinates while the technician chooses to be online or is handling an active service. We also receive basic security and analytics data such as IP address, device/browser type, page interactions, and cookie preferences.
We use information to create and manage bookings, dispatch technicians, communicate about appointments, diagnose and complete approved work, issue quotations and invoices, provide order tracking and warranty support, prevent fraud and abuse, maintain security, comply with legal obligations, and improve our service. Marketing messages are sent only where permitted, and you can ask us to stop them at any time.
Depending on the activity, processing is necessary to take steps at your request or perform a service contract, comply with law, protect legitimate operational and security interests, or act on your consent—for example, when you choose to share precise location or accept optional analytics cookies.
Information is shared only as reasonably necessary with assigned technicians, customer-support personnel, hosting and database providers, communications providers, payment or invoicing providers, analytics providers you consent to, professional advisers, and competent public authorities where legally required. We do not sell personal information.
Hardware work normally does not require access to personal files or accounts. If a diagnostic or software task requires unlocking the device, the technician should explain why and request your permission. You may enter account credentials yourself. Back up important data and remove highly confidential material before service where practical.
Booking, invoice, warranty, complaint, technician approval, and security records are retained only for operational, warranty, accounting, dispute, fraud-prevention, and legal requirements. Account holders can request deletion in the app or at kbi.services/account-deletion. Profile, registration, authentication, and device-token data are deleted after ownership is verified; transaction or work records may be retained only where accounting, dispute, fraud-prevention, or UAE legal obligations require it. When information is no longer needed, we delete or anonymize it where reasonably possible.
We use access controls, encrypted network connections, role-based permissions, logging, backups, and service-provider safeguards appropriate to the information and risk. No system can be guaranteed completely secure. Some providers may process information outside the UAE; where this occurs, we use contractual or other safeguards required by applicable law.
Subject to applicable law, you may ask for access, correction, deletion, restriction, portability, withdrawal of consent, or information about how your data is handled. We may need to verify your identity and may retain information where law or an unresolved transaction requires it. Browser permissions and optional analytics cookies can be refused or withdrawn without preventing basic booking functionality.
Our services are not directed to children acting without a parent or guardian. We may update this policy and will publish the effective date. Contact us first with privacy questions or complaints; you may also contact the competent UAE data-protection authority where applicable.
The KBI Technician app uses precise location to support dispatch, navigation, live ETA, technician safety, and job-progress visibility. Background location is collected only while the technician has chosen an online/on-duty state or is handling an active service, including when the app is not visible. Going Offline stops active tracking. Camera and photo access are used only when the technician chooses to capture or upload profile, registration, diagnostic, completion, or invoice evidence. Push tokens are used to deliver assignment and service notifications. Firebase and Google Cloud provide authentication, database, storage, functions, and messaging infrastructure for these features.